Refund Policy

​TREATMENT AND FINANCIAL AGREEMENT
TERMS, CONDITIONS, DISCLAIMERS AND REFUND POLICY

(EFFECTIVE 5/19/2017)


• I fully understand and agree to treatment of the listed areas, and agree to pay Lux Aesthetic Medical Spa the price quoted.
• If I have paid the price quoted using a credit program, I acknowledge that I have selected the credit program based on my own evaluation of my options. I have not relied on any recommendation or advice of Lux Aesthetic Medical Spa or its staff with respect to financing. I understand Lux Aesthetic Medical Spa has agreements with credit program providers but does not recommend credit products to customers
• I clearly understand that my payment is for the procedure(s) performed during the term of the agreement and not for any specific result. NO RESULT IS GUARANTEED. I understand that results will vary.
• Additional treatments may be obtained at an additional price.

  Any and all medical cosmetic injectable services which are administered are not refundable. Every client will utilize the Botox or Dysport, Kybella or Fillers differently. The risk of ptosis, raised muscle, lower muscle, swelling, redness or vascular occlusion has been explained prior to treatment. Allergic reaction will be treated and any event of an allergic reaction or adverse reaction is a risk with every client Experiencing such a event will not constitute a refund of the completed treatment.

Client agrees to the injection treatment knowing the risk and has realistic expectations of the results and risk. Medications are administered as approved and ordered by the facility medical provider. Needles have a great risk of causing trauma and bruising along with swelling, redness and tenderness.  These reactions are expected and normal with aesthetic injectables. Aesthetic medications are administered by a certified aesthetic injection provider and include on-label and off-label treatment areas based on the client’s desire ad need as ordered.

Refund, Cancellation and Transfer Credit policy


THIS POLICY WILL BE VOIDED IF YOU TRANSFER SERVICES TO ANOTHER LOCATION OR OUTSIDE PROVIDER.

 

Facial Club

12 months of payments are required to receive the 10% to 50% discounts off of products and services. Cancellation of Facial Club anytime within the 12 month period will result in invoicing and collecting 100% of all discount value from the start of the club membership from the client before cancellation of the Facial Club charges.

No Facial treatments will ever be refundable. Services were rendered and payment is final.

Massage Services

Services were rendered and no refund will apply after services were rendered. 

 

IPL Laser Services


Your payment is based on purchasing number of treatments. Refund is based on unused treatments not based on unused time. No refund allowed on any services completed. 
e.g. Laser Hair Removal Series – Your payment is based on purchasing 6 treatments. NOT 2 yrs. In the 2 yr appearance plan phase (after your 6th treatment), we reserve the right when to treat you and how many times to treat you. If you receive 6 treatments, no refund is due. All refund prorating will be based on unused treatments. There is no prorating for time. e.g. If you purchased a package of 6 and received only 4 treatments in 8 months and request a refund. You have 2 unused treatments and 16 months left before your 2 yr appearance plan expires. A prorated refund (see below) will be given for 2 unused treatments, NOT based on remaining 16 months.

If you want to cancel services and want refund –
You WILL BE charged FULL PRICE PER TREATMENT of the procedure. The price per treatment of the procedure you purchased is on your Square receipt. All discounts (e.g. monthly specials) and credits issued when you bought the service will be lost. Service will be prorated using price per treatment listed on the your receipt. If you earned friends and family credit – this will be LOST if you cancel/break this agreement. A prorated balance will be refunded

If you want to cancel services and don’t want a refund but want to transfer credit to another package –
You will NOT be charged FULL PRICE per treatment of the procedure to calculate prorated balance. You will be charged the price per treatment based on your package. The balance will be used towards a new package. You will be eligible for the month’s special etc. If this results in you owing money, you can pay the difference and start the new package. If this results in us owing you money, this will be kept as credit for future use. (Credit expires 90 days from new purchase).

If you don’t see results even after 2 yrs of treatments for IPL Laser Hair Removal – NO REFUND is due. You can buy a new package at 2 yr appearance plan (maintenance) price.

If you are burned or have other adverse event – NO REFUND is due. This is part of the risk of the procedure and was explained to you when you signed the contract. Our goal is to eliminate/minimize the risk of burn or any other adverse event, but we want to be upfront with you so you can make a well informed educated decision.

Other Fees –
No Show Fee – ​$50. If you do not show up for your scheduled appointment
Cancellation Fee -​$25. If you cancel appointment without giving us a 24hr notice
Shaving Fee -​$25. If you come in without shaving (exception – first treatment ​​or unless we asked you not to shave)
Photocopying Fee -​$10. For a copy of your records. Need a written request.

 

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Headquarters & Clinic

132 S. Main Dr., Suite 126A

Van Alstyne, TX 75495

 

Office (844) 589-7233 

Fax (855) 219-1388

info@LuxNatural.com

© 2019 Lux Aesthetic Medical Services